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Enray Supply Refund Policy

At Enray Supply, we are committed to your satisfaction and aim to provide a seamless shopping experience. To ensure confidence in your purchase, we offer a 30-day return and refund policy, subject to the following terms:

Eligibility for Returns

  • Products must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided for all returns.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale.
  • Customized or personalized products.
  • Items damaged due to improper use, mishandling, or installation errors.

Return Process

  1. Initiate a Return: Contact our customer service team at returns@enraysupply.com or call 888-897-9005 to start the return process.
  2. Shipping Instructions: Our team will provide instructions, including the return shipping address and any necessary documentation.
  3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was received.

Return Address:
Enray Supply
12345 Pauls Valley Rd, Ste A-2
Austin, TX 78737

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and issued to your original payment method.
  • Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

Enray Supply does not offer direct exchanges. To replace an item, please process a return and place a new order for the desired product.

Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 7 days of receipt to arrange for a replacement or refund. Be prepared to provide photos and a description of the issue to expedite the process.

Contact Us

For questions or concerns about our refund policy, feel free to reach out: